FAQs

Can I amend or cancel my order?

Unfortunately you cannot amend or cancel your order once it has been placed. Please ensure you check your order before placing it.

Can I collect my order?

We do not currently offer a collection service. Your only way to receive an order will be via post.

What are your delivery timescales within the UK?

Delivery timescales will vary depending on the delivery option you pick:

  • Express delivery usually arrives between 1-3 working days once dispatched.
  • Standard delivery usually arrives between 2-5 working once dispatched.
  • Special (Guaranteed) Next Day delivery will arrive before 1pm the next working day
    (once dispatched)

    Please note both Express and Standard delivery options are not guaranteed services and so can sometimes experience delays.

    Please visit our Delivery Information page for further details.

Do you offer returns?

Yes. You have fourteen days upon receiving your order, to have a return processed. Please visit the Returns/Exchanges Policy page for more details.

Do you offer gift wrapping?

Yes. Gift wrapping is available at an additional cost. You should be able to add gift wrapping within each product page or at checkout. If you cannot see this option, please get in touch via email.