Shipping policy

UK Delivery

We dispatch most of our UK orders via Royal Mail. In some instances, we may use alternative couriers. We currently use the following delivery options: 

• 1. Express  (delivery aim of 1-3 working days)
• 2. Standard (delivery aim of 2-5 working days)
• 3. Special (Guaranteed) (next working day once dispatched)

 

You are notified of the delivery cost at Checkout, prior to submitting your order. All delivery costs are inclusive of processing and packaging costs. Please allow up to 2 working days for your order dispatched and longer during busy periods.

T&Cs

• Orders sent via Express and Standard delivery are protected up to £150 for loss or damage whilst orders sent via Special Delivery are protected up to £750 for loss or damage
• In the unlikely event that your order is lost or damaged, any compensation claim must be made to the courier. We cannot be held responsible for unpaid compensation or the inability to recover lost or damaged items. 
• If you have benefitted from a "Free Delivery" promotion, we reserve the right to deduct any associated delivery, processing and packaging costs we have incurred before issuing a refund.

International Delivery

If you are looking to order from outside of the UK, please get in touch with our team at info@thehouseoffragrances.co.uk and we will try to fulfil your order if possible.